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I have my reservations when it comes to refurbished items. There is a new word they use now, recertified and they are not talking about preowned BMW’s but electronic products such as computers, vacumn cleaners, coffee makers and much more. My Roomba stopped working properly last week so I returned it to where I purchased it, XS Cargo in the Northeast. Luckily I bought extended warranty for it because there was only 90 days of warranty with a recertified Roomba. The extended warranty cost me $29.95 and extended it for 2 years.

As you can expect, they try to put up a fight, persuading me to bring it home and to try it again. I refused. The manager watched me demo the defective Roomba in front of her and said that she has one and it behaved exactly like hers. I told her that I had owned three Roomba’s in the last ten years and know that a normally functioning unit does not circle round and round, vacumning a two feet circle. She tried to pull a fast one on me, telling me that when the Roomba detects a very dirty spot, it will stay there for a long time. Roomba does have a feature like that but a blue LED lights up when it detects a dirt intensive area.

I did not back down. At the end, she exchanged the defective Roomba with a lesser model. I was furious. The extended warranty does state that they will try to replace the unit with an equivalent model. Unfortunately, they did not have any units that resembled what I had. After complaining, they gave me a $30 credit which I used towards a new extended warranty plan. By the way, the extended warranty plan terminates when you claim the warranty.

The moral of the story is avoid purchasing anything that can break at XS Cargo. That includes a lot of things such as vacumn cleaners, car stereos, digital cameras, telephones, appliances and more. If you cannot refuse their prices then make sure you put on your boxing gloves when you have to return your purchase.